Take another shot

My 15 yr old took up the game of golf this summer. His passion is basketball and at 6’8″ learning to golf has been a challenge. A few days ago, as we approached the 8th hole, a 140yd par 3, he announed that he was going to put one on the green. Remember the movie…

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Triumph over adversity-WS100

I spent a weekend in Squaw Valley crewing for a friend who was running in the Western States 100 mile endurance run. Only 400 athletes from around the world are lucky enough to test themselves on this difficult trail each year. I personally find the concept to be a little over the top but was…

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Verizon – a customer service story

What does it really take to get a customer to rave about your business?  If a company does exactly what we expect, we quickly forget the experience.  If they do less than we expect, we will complain about them, sometimes for years.  Like the time I was checking out of a hotel that I booked through Hotwire.  The hotel inadvertently slipped…

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Are you listening?

I’d like to think that I’m a great communicator but too often I’ve caught myself not listening.  For example: I’m in a meeting and appear to be listening.  At first, I’m tuned in but then I fade out.  My head is filled with noise.  Something you say sparks an idea and I’m gone.  I’m looking at…

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Don’t hook up with a frog!

After my last keynote, I was answering questions and a student asked me if I had any dating advice. It’s rare for an 18 year old to ask my opinion on the subject so I wasn’t missing the opportunity. It went somethng like this: “You’ve all heard the story of the princess who had to…

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Boot camp for excellence

I had the great honor of speaking to our brave men and women in uniform at a military base last week.  There’s something distinctly different about this segment of our population.  Their fitness stood out immediately.  I can’t remember the last time I spoke to an audience, even school age, where everyone looked so healthy.  That was…

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YRUYUR…a kid’s journal

When you pick your children up from school and ask them how their day went, what do they say?  Mine usually say, “Good.”   So I follow with, “What was the best thing that happened?”  Sometimes I get lucky with that question but usually I get something pretty superficial like, “I got my homework done in…

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